Client Caseworkers Needed-New York City

MUST LIVE IN NYC FOR THIS ROLE BUT THE ROLE IS REMOTE FOR THE TIME BEING!

PLACEMENT PURPOSE
To assist with follow-up casework after the Red Cross responds to fires and other emergencies, ensuring that all of the appropriate data is entered into the Client Assistance System and that the appropriate reviews are occurring. Support the Client Casework activity on a day-to-day basis.

Remote Support Volunteer (16+ years old)

Updated for New York City as of May 18, 2020
Volunteers must be comfortable using their home phone (can be mobile or landline) and computer to work with clients. NOTE: We utilize Google Voice so their personal numbers will NOT be visible to any clients.
Volunteers must be comfortable working in a remote environment and speaking to individuals (team members and clients) primarily via phone

Must be comfortable with basic technology- we utilize Microsoft Teams extensively and can teach them how to use it, but they will need to have basic technology skills and the confidence to learn how we use it.

We will be bringing on new volunteers in a slightly different manner than we used to: they will start by taking at least one Virtual Intake shift per week.
Shifts are from 8:30 am-1:30 pm M-F and consist of primarily answering calls from clients and taking down basic information to pass on to our caseworkers.
They will also be maintaining a spreadsheet tracking all open calls from clients.
In addition to this, they will be scheduling a weekly 1hr meeting with their direct supervisor (one of the caseworkers) who will start training them on casework procedures via video call on Microsoft teams.
As they progress through the training they will start shifting from supporting virtual intake to following up with and seeing clients (virtually) on their own.

Type of help: To assist with follow-up casework after the Red Cross responds to emergencies, ensuring that all of the appropriate data is entered into the Client Assistance System and that the appropriate reviews are occurring. Support the Client Casework activity on a day-to-day basis.
Languages spoken: English
What else ...: Every single day, the American Red Cross helps people in emergencies. Whether itメs one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.
How many travelers can volunteer?: Unlimited
Accommodation suggestions: N/A
Hours expected: TBD
Availability: ASAP
Wish List: N/A
How would you like to volunteer?:
Virtual (you can do it from a computer, home or anywhere)
In Person (you'll go to a physical location)
Cause Category:
Arts & Culture
Emergency & Saftey
Immigrants & Refugees
Seniors
Sports & Recreation
Faith Based
Computers & Technology
Justice & Legal
Advocacy & Human Rights
Animals & Wild Life
Children & Youth
Families
Women
Hunger
Health & Medicine
Politics
Community
International
Disaster Relief
Homeless & Housing
LGBTQ+
Veterans & Military Family
Race & Ethnicity
Environment
People with Disabilities
Crisis Support
Education & Life Skills
Length of Time :
Short-Term ( one time or less than a month)
Long Term ( 30 days or more)
Region:
USA
Canada
Caribbean
Central America
Middle East
South America
Africa
India
Europe
Asia
Australia
Create Crafts For Change:
Crafts for Non-Profits
Crafts for Adults & Seniors
Crafts for Communities
Crafts for Kids
None

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